Help centre

Seven categories, and the questions students actually ask in each. If none of them answers yours, a person will.

Browse by topic

Getting started

Making an account and getting to your first paper.

Account & sign-in

Signing in, your profile, your devices, and deleting your account.

Modules & subjects

How modules work and what to do when a screen is empty.

Practice & exams

Choosing what to practise, the two modes, and reporting a wrong answer.

Coid

Asking Coid, the AI tutor, and who can use it.

Plans & billing

Buying, cancelling and refunds for Clinicoid Pro.

Troubleshooting

Quick fixes for the most common problems.

If you are new

Start with Getting started. It walks the whole path from installing the app to sitting your first paper, including the one part that takes a few minutes — photographing your student card, which is what makes the app yours rather than generic.

If you are looking for how to use the time rather than how to use the app, the study guides are next door.

Still stuck

Write to us. Tell us what you were doing, what you expected and what happened instead — and if it is about one particular question or paper, say which one, because that is what lets us find it.

You can reach us from Menu › Contact us inside the app, or from the contact page here. Both arrive in the same place, and the same person reads them.