Troubleshooting

Quick fixes for the most common problems.

Try these first

One — Check your connection: A 'Weak connection' or 'No connection' message at the top means the problem is your internet.
Two — Restart the app: Swipe it away from your recent apps, then open it again.
Three — Check your module: An empty screen usually means you are in the wrong module.
Four — Update the app: Get the latest version from the App Store or Google Play.

Common questions

It is stuck on the loading screen.

Your connection may be on but not working. Tap Retry, or switch to another network.

I was signed out.

Check Settings › Signed-in devices. If you see a device that is not yours, sign it out.

A source page will not open.

When you tap a source under an explanation or a Coid answer, big books can be slow on weak internet. If the page stays blank, close it and tap the source again. If it is still blank, tell us the book and page.

Notifications are not arriving.

Allow notifications for Clinicoid in your phone settings and in Settings › Notifications. On some Android phones, also turn off battery saving for Clinicoid.

Still stuck

Still stuck? Write to us. Say what you were doing and what went wrong. If it is about a question or paper, tell us which one.

Use Settings › Contact us in the app, or the contact page here.